Legal

Last updated 22 August 2026

1. Return window

You may request a return or exchange within 3 days of your order being delivered. Requests made after this window can't be accepted.

2. Damaged or defective items

If an item arrives damaged, defective, or different from what you ordered, contact us within the 3-day window with your order number and a photo of the item. We will replace the item or issue a full refund, at your choice, at no extra cost to you.

3. Change-of-mind returns

For all other returns, the item must be unused, unwashed, and in its original condition with tags attached. Custom Design Library prints are made to order and can only be returned if damaged or defective — we're unable to accept change-of-mind returns on printed designs.

4. How to request a return

Message us on WhatsApp or email contact@blazeclothing.shop with your order number, the reason for the return, and a photo if the item is damaged or defective. We'll confirm next steps, including where to send the item back if needed.

5. Refunds

Once we've received and inspected the returned item (or confirmed the issue from your photos, for damaged items), we'll process your refund within 5–7 business days. Card payments are refunded to the original card via PayHere; Cash on Delivery and bank transfer orders are refunded via bank transfer.

6. Exchanges

Need a different size? Let us know within the 3-day window and we'll exchange it subject to stock availability. If the size you need is out of stock, we'll offer a refund instead.

7. Return shipping

For damaged or defective items, we cover the cost of getting the item back to us. For change-of-mind exchanges, the cost of returning the item is the customer's responsibility unless otherwise agreed.